The Prerequisites for Digital Change
Without continual growth and progress, such words as improvement, achievement, and success have no meaning.
- Benjamin Franklin
WHY IS CHANGE OFTEN SO TOUGH?
• We become tied to what we know.
• We turn our actions into habit.
• We become comfortable with how things get accomplished.
It is when this ‘how’ broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—are at risk of becoming stagnant; our organizations at risk of becoming irrelevant.
Especially now with change the reality of the day, we have to be open to new ideas, new technologies, new ways of conducting business. And so, when it comes to traditional Business Process Management (BPM) and Case Management solutions, forget what you know. The schemas you associate with these technologies are holding you back.
Sure, business process management as a discipline is incredibly important. Managing process and information as effectively as possible is vital to organizational success. Especially in Case Management, that now clichéd adage, “Get the right people the right information at the right time” still rings true.
But what you define as BPM, what you think of as Case Management…It is changing. The boundaries are blurring as you read this.
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